Testimonials

Testimonials

December 16
2015

We Never Forget Who We’re Working For

“I work for Lockheed Martin Space Operations in the Washington DC area. Our company motto is, “We never forget who we’re working for,” and as such, embrace this credo into our daily routine. One of my facility projects is located in Western Virginia, where we are raising the bar on facility maintenance. Our project goal is to allow the customer to concentrate on their mission by removing daily facility tasks from their worry. One of the more interesting concerns on this program is that we have historical buildings that must remain authentically true. Consequently, we have achieved a major milestone and the client has determined that it is now time to celebrate this milestone with an award ceremony of one of the buildings. On September 18th, I spoke with one of your employees, Scott Burnett, who worked with me over the next few days finalizing the design and order placement. Due to the time frame and your production schedule requirements, I was wary of whether the coins could be done in time for the dedication ceremony; if the coins weren’t gong to be delivered in time, then we might as well not order them and find some other item to pass out during the ceremonies. Fortunately, Scott worked with me, and after normal work hours, when I had to drive 40 miles to pick up the final design, then drive 60 miles for one approval, and a final 30 miles to obtain the client’s final approval, Scott hung with me. In fact, Scott stayed with me until 8:00 p.m. your time. All along, when I tried to apologize to Scott for keeping him so late, he continually reassured me that he was there to support me, regardless of the time. It’s the commitment to excellence and customer service that Scott displayed to which I write. What a refreshing dedication it is to find another person and company that places customer satisfaction at the top of their list. But the customer interface doesn’t stop here – knowing our dedication ceremony is scheduled for October 20th, Scott and the rest of your fine team have promised delivery for October 18th, which will allow us to properly display the commemorative coins. On behalf of Lockheed Martin, I thank you for your commitment and dedication to customer service, quality, and ‘can do’ attitude. I look forward to working with your fine team again and will always place SymbolArts on the top of all requests for our work. Please send my personal gratitude to Scott and your team for getting the job done. It looks like we found another company that truly believes in the essence of our company motto and takes it as theirs. “

Donald W. Butman
Systems Engineer